Work Experience
A chronological overview of my professional journey.
24.7 AI
Bangalore, India
Subject Matter Expert
Sep 2024 - Jan 2025
- Trained and mentored new hires on handling customer chats effectively.
- Conducted knowledge transfer sessions to improve product/process understanding.
- Participated in daily stand-ups and sprint planning.
- Created simplified training guides and chat-handling best practices.
Process Associate
Jul 2023 - Aug 2024
- Worked in the digital chat process at 24/7 ai for AT&T US process).
- Identified customer needs and enhanced customer experiences.
- Assisted customers with selecting items and managing multiple tasks simultaneously.
- Increased customer satisfaction by resolving complex issues.
The Lancer
Graphic & Web Designer Intern
Jan 2023 - Apr 2023 | Dubai, United Arab Emirates
- Designed and improved websites and social media posts for The Lancer clients.
- Creating visually appealing graphics and layouts for digital platforms.
- Collaborating with the team to ensure alignment with brand guidelines
Unified Mentor
Full-Stack Web Developer Intern
Oct 2024 - Nov 2024 (Remote)
- Designed a personal portfolio showcasing skills and projects.
- Created visually stunning and functional user interfaces.
- Worked on real life projects.